Refund policy

Damaged, defective or incorrect items

If your item arrives damaged, defective or different from what you ordered, contact us within 30 days of delivery with your order number and a photo. We will send a replacement or give a refund. You do not need to return the item. 

Change of mind

Because our items ship from China and hair accessories are personal-care items, we do not accept returns or exchanges for change of mind. Please check the product photos and details before ordering.

Lost parcels

If tracking shows your order has not been delivered 30 days after dispatch, contact us and we will resend it or refund you.

UK customers

If you are in the United Kingdom, you may cancel your order within 14 days of receiving it, as provided by UK consumer law. Contact us to arrange this. Return shipping is the customer's responsibility, and we refund once the item is received.

Cancellations

Orders can be cancelled before they ship.

Refunds

Approved refunds go back to your original payment method and usually take 5-10 business days to appear.

Nothing in this policy limits your rights under applicable consumer law.