Shipping
Orders are processed within 1–2 business days, and you will receive an email with tracking details once your order ships. All orders ship from China with a tracked, registered service.
Estimated delivery after you place your order: United States 7–14 business days, Canada 8–12 business days, Australia 6–12 business days. These are estimates, and delays can happen with customs or during the holiday season.
Shipping is $5.99 for orders under $50 USD to the United States and Australia, and free on orders of $50 or more. Shipping to Canada is $7.99 for orders under $75 USD, and free on orders of $75 or more.
We currently ship to the United States (excluding Alaska, Hawaii, US territories and military addresses), Canada and Australia.
Import duties or taxes, if any, are set by your local customs authority and are the buyer's responsibility unless shown at checkout. Please double-check your address at checkout, as we cannot change it once an order has shipped.
Returns and refunds
If your item arrives damaged, defective or different from what you ordered, contact us within 30 days of delivery with your order number and a photo. We will send a replacement or give a refund, and you do not need to return the item.
Because our items ship from China and hair accessories are personal-care items, we do not accept returns or exchanges for change of mind. Please check the product photos and details before ordering.
If tracking shows your order has not been delivered 30 days after dispatch, contact us and we will resend it or refund you. Orders can be cancelled before they ship.
Approved refunds go back to your original payment method and usually take 5–10 business days to appear. Nothing in this policy limits your rights under applicable consumer law.